Returns & Exchanges
At Fly, we want you to be fully satisfied with your gear, which is why we offer a 30-day hassle-free return policy on all unused sports equipment and apparel. If your purchase doesn't help you perform at your peak, we'll make it right with a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Place the items in their original packaging with all tags attached to ensure they remain protected during transit back to our warehouse.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned equipment, we will process your refund or ship out your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing